Refund policy

Refund Policy

We want to ensure that you are satisfied with your purchase from us. Please note, however, that according to § 312g of the German Civil Code (BGB), the right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.


As our products are manufactured individually for each customer, special return conditions apply to these products. However, in the event of defects or quality problems, we will endeavor to find a satisfactory solution.


Please contact our customer service at https://resimio.com/en/pages/contact for further information or to discuss returns.


You only have the option of returning your product if you have received it damaged. In this case, please contact us via the contact form or by e-mail.

You have 30 days for this process. It applies from the day on which you or a third party named by you, who is not the carrier, took possession of the product or products. Then please contact us via the contact form or by e-mail so that we can take care of your request.


Thank you for your understanding.

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